The following FAQ answers most of the questions we get about shipping and returns. If you have a question that is not covered in this list, email firstname.lastname@example.org and we'll handle it individually.
Q. How do exchanges/returns work here?
A. To exchange or return a shirt is easy.
Item/s need to be unworn, unwashed, unused and have to be returned within 30 days of delivery.
Head to zerofoxtrot.loopreturns.com to get started. Use the order number from your confirmation email.
Note that the returns platform only works for U.S. orders. Please let us know if you have any questions!
Q. Do you deliver to APO/FPO?
A. Yes, we ship to them on the daily basis via regular USPS. Delivery times depend on destination and it can take between 5 days to 2 weeks if not more.
Q. Do you deliver to PO boxes?
A. Yes. But do not use next day, 2nd day and 3 day services for PO boxes because they do not deliver to them. Use standard shipping if your address is a PO Box.
Q. I ordered 3 day ups and I received it on day 4... why?
A. If you pick any of our guarantee services such as next day air, 2nd day air, 3 day air and USPS express, understand that the days mean working business days. Sundays are not working/business days. The shipping days begin the day after the order has been fulfilled. Example, if we ship your order on Monday and you paid for 3 day, you will receive the tracking the same day, but the actual process doesn't begin till Tuesday, because ups has to pick up and process it, so you would receive the order on Thursday, since the actual shipping day is on Tuesday. If you order on Friday, do not count Sunday as a shipping day. All the above apply for all of our guarantee services.
99% of the times, packages arrive on time, if not, you will have to take it up with ups or USPS since they are the ones who guarantee delivery, not us.
Q. It's been a while and my order hasn't arrived... you guys suck!?
A. Okay, delivery of any package is unfortunately beyond our control. Packages do get lost at times or get delayed for one reason or the other, shit happens, but before contacting us and asking us where your order is, understand that all we can do is check your tracking number and tell you exactly what that says. We don't handle the actual delivery of your order; once it's dropped off at the post office, it's beyond our control. So before going into a rage..did you check the tracking number? Did you contact your local post office and demand more info on where your package is? We're not trying to be assholes, but there is little we can do on our end when it comes to packages being delivered. Now, because we care about you and understand that some packages never arrive, we often times replace your order and ship it to you on our dime because we want to make sure you get what you paid and deserve to stay zero, even though the mail is the one who lost your order. With that said, we are not the mail office! They have more resources to locate your package than us!
Q. I placed an order and I have yet to receive any confirmation or shipping info... wtf?
A. Our system automatically sends out a notification to your email (as long as the email address is correct) as each step is taken (fulfillment, shipping + tracking). 8 out of 10 times, it ends up in your spam box (hint: check your spam box).
Q. If I return something but no fault of your own, can I get a refund?
A. As long as the item is not damaged, we will issue a refund upon receiving. Shipping charges are non refundable
Q. I ordered a sticker or patch, received a notification stating it shipped but there is no tracking number... why?
A. Most stickers, patches, and other small items get send out via regular mail. Tracking is only available after 1.0 oz. First class or priority mail (want a tracking number? Buy more shit!).
Q. I placed an order and it got sent to the wrong address, what now?
A. The address you input at checkout is the same one that gets automatically printed on the shipping label. IE: You put 123 Bum Street, 123 Bum Street will be printed. We do have jedi powers, but only you know where you live. If you notice a mistake, shoot us an email and we'll try to fix it if the package didn't ship already. If you realize it later, do lots of push ups, and re-order. We pay attention to detail, so should you.
Q. How long does it take to fulfill and ship my order once it's placed?
A. 98% of the time, we pack, print and ship the same day or day after.
Q. This really didn't help, where can I contact you?
A. Email us directly at email@example.com