ZERO FOXTROT

Refund policy

Returns, exchanges, refunds and everything you need to know before sending something back.
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Start a return or exchange through our online returns portal.
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Refund policy

RETURNS + REFUNDS

We want you to be squared away with your gear. If something isn't right, eligible items may be returned or exchanged in accordance with the policy below.

RETURNS + EXCHANGES

Eligible items may be returned within 30 days of delivery.

Items must be unworn, unwashed, and in their original condition with tags attached. Items showing signs of wear, washing, damage, alteration, or use may not be accepted.

To start a return or exchange, use our online Returns Portal.

Return shipping costs and any applicable handling fees shown in the Returns Portal are the responsibility of the customer unless the item received was incorrect or defective.

REFUNDS

Once your return is received and inspected, we'll process your refund to the original payment method if the return meets our eligibility requirements.

Please allow several business days after your refund is processed for it to appear on your account. Processing times vary by financial institution.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

LAST CHANCE ITEMS

Items specifically marked “Last Chance” are final sale and are not eligible for returns, exchanges, or refunds.

Items purchased during a promotion, with a discount code, at a discounted price, or with Afterlife Club member pricing remain eligible under our standard return policy unless the item is specifically marked “Last Chance.”

EXCHANGES

If an exchange option is available for your item, you can select it through our Returns Portal.

Exchange inventory is subject to availability and cannot be guaranteed until the exchange is processed.

DAMAGED OR INCORRECT ITEMS

If you received an incorrect, damaged, or defective item, contact our support team before submitting a standard return.

Please include your order information and photos of the issue when applicable so our team can get you squared away as quickly as possible.

NON-RETURNABLE ITEMS

For health, hygiene, or product-specific reasons, certain products may not be eligible for return once opened, worn, or used. Any product-specific restrictions will be identified on the applicable product page or during the return process.

Gift cards are non-refundable.

Items specifically marked “Last Chance” are final sale.

GIFTS

If an item was purchased as a gift, return and refund options may depend on the original order and payment method. Contact our support team if you need assistance with a gift return.

NEED HELP?

Have a question about your return, exchange, or refund? Contact our support team and we'll help you out.

STILL NEED A HAND?
WE'RE HERE TO HELP.
Questions about an order, return, shipment, or anything else? Our support team can help get you squared away.