ZERO FOXTROT

Shipping policy

Shipping information, delivery expectations and what to know before your gear heads out.

Shipping policy

SHIPPING POLICY

We’re a small team, and every order is packed and shipped with care. We work hard to get orders out quickly, but processing and delivery times can vary based on order volume, destination, product availability, and carrier conditions.

ORDER PROCESSING

Standard orders typically leave our facility within 3–4 business days after the order is placed.

Orders placed with an expedited shipping method are typically processed within 1 business day.

Processing times are estimates, not guarantees. During product launches, holidays, major promotions, or periods of unusually high order volume, additional processing time may be required.

Business days do not include weekends or recognized holidays.

SHIPPING METHODS + DELIVERY TIMES

Available shipping options, estimated delivery times, and pricing are displayed at checkout based on your order and destination.

We may use different shipping carriers or logistics partners depending on the destination, service level selected, package size, cost, and current carrier performance.

Selecting an expedited shipping option affects the shipping service used after your order is processed. Unless otherwise stated, it does not guarantee same-day fulfillment.

Delivery estimates shown at checkout or provided by a carrier are estimates and are not guaranteed delivery dates.

TRACKING YOUR ORDER

Once your order ships, tracking information will be sent to the email address associated with your order.

Tracking information may take some time to update after a shipping label is created.

You can also check your shipment status through our online order tracking page.

SHIPPING DELAYS

Once an order has been transferred to a shipping carrier, delivery timing is largely outside of our control.

Weather, carrier disruptions, peak shipping periods, incorrect addresses, remote destinations, and other circumstances may cause delays.

If your tracking information has not updated for an extended period or you believe your shipment may be lost, please contact our support team and we’ll help determine the appropriate next step.

ADDRESS CHANGES

Please review your shipping information carefully before submitting your order.

If you need to make a change, contact us as quickly as possible. We begin processing orders quickly and cannot guarantee that an address can be changed after an order has been placed.

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

MULTIPLE SHIPMENTS

In some cases, items from the same order may ship separately.

If your order is split into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

APO, FPO + MILITARY ADDRESSES

We proudly ship to APO, FPO, and other eligible military addresses.

Transit times to military destinations can vary significantly and may take longer than standard domestic deliveries.

Available shipping options will be shown at checkout.

INTERNATIONAL SHIPPING

International shipping availability and shipping options vary by destination and will be shown at checkout where available.

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless specifically stated otherwise during checkout, these charges are the responsibility of the recipient.

Customs processing may also affect delivery times and is outside of our control.

DELIVERED PACKAGES

Carrier tracking may occasionally show a package as delivered before it is physically received.

If this happens, we recommend checking around the delivery location, with household members, neighbors, building staff, and the carrier first.

If you are still unable to locate the package, contact our support team so we can review the situation with you.

A carrier marking an order as delivered does not automatically determine how every claim will be resolved. Missing-package situations are reviewed based on the circumstances of the shipment.