Get your order number and email address and enter them here:

https://www.zerofoxtrot.com/apps/tracktor/track

If your order is marked as delivered, but you didn't receive it, contact us here.

At this time we are unable to process order changes or address changes once an order has been submitted.

Once an order has been placed on our site, the information is sent to our warehouse to begin the packing and shipping process. Once this process has begun, your order is one of many being worked on, and locating it to make a change is often similar to finding a needle in a haystack. This has become even more prevalent while we navigate the challenges associated with COVID-19, which require our warehouse staff to follow very specific guidelines for their safety. Additionally, our customer service team is busier than ever due to many new obstacles as a result of the COVID-19 pandemic. The combination of the above means we are unable to complete these change requests, and we're very sorry for any inconvenience this may cause.

The good news is that once your order arrives, you can complete an exchange or return  at returns.zerofoxtrot.com. If you have further questions about our return process, you can check out more info here.

If your order is heading to an address you no longer have access to, please feel free to reach out to our team. You can find our contact info here.

In order to start an exchange or return, just head to returns.zerofoxtrot.com.

To get started, all you'll need is your order number and the shipping zip code from the original order. If you don't know your order number, you can usually locate number by searching for your order confirmation email in your inbox. If you are still not able to find it, you can contact us at sales@zerofoxtrot.com.

To apply a gift card or discount code to your order, enter the exact code in the “Gift Card or Discount Code” window during checkout and click “Apply” or the arrow to be sure your code gets added to your order.

Please note that our site only allows one promo code to be used per order.

Yes! As long the product is on the site, we can send you a style-specific notification once it's back in stock. Just click on the particular style & size, then click on "Email or Text When Avialable" and fill out the form. We'll contact you it's back in stock.

98% of the time, we pack, print and ship the same day or day after.

It depends on where you are. Domestic orders take 2-5 business days to arrive after shipped. Overseas deliveries can take anywhere from 5-21 business days. Delivery details will be provided in your confirmation email.

We use USPS, UPS and local courier partners. You’ll be asked to select a delivery method during checkout.

Our system automatically sends out a notification to your email (as long as the email address is correct) as each step is taken (fulfillment, shipping + tracking). 8 out of 10 times, it ends up in your spam box (hint: check your spam box).

The address you input at checkout is the same one that gets automatically printed on the shipping label. IE: You put 123 Bum Street, 123 Bum Street will be printed. We do have jedi powers, but only you know where you live. If you notice a mistake, shoot us an email and we'll try to fix it if the package didn't ship already. If you realize it later, do lots of push ups, and re-order. We pay attention to detail, so should you.

Okay, delivery of any package is unfortunately beyond our control. Packages do get lost at times or get delayed for one reason or the other, shit happens, but before contacting us and asking us where your order is, understand that all we can do is check your tracking number and tell you exactly what that says. We don't handle the actual delivery of your order; once it's dropped off at the post office, it's beyond our control.

So before going into a rage..did you check the tracking number? Did you contact your local post office and demand more info on where your package is? We're not trying to be assholes, but there is little we can do on our end when it comes to packages being delivered.

Now, because we care about you and understand that some packages never arrive, we often times replace your order and ship it to you on our dime because we want to make sure you get what you paid and deserve to stay zero, even though the mail is the one who lost your order. With that said, we are not the mail office! They have more resources to locate your package than we do!

If the tracking states delivered there is nothing we can do on our end, period. We are not calling you a liar, but we have proof that you're package was delivered, you're word is not proof. Lots of times, it gets dropped off in the dark part of your front yard, in your lock box or other places. Best thing is to contact your local postal office since they can tell you exactly where and when it was dropped off. You have to understand that the postal service cannot scan "DELIVERED" unless it was actually physically delivered..it's illegal to do other wise! So, again, if it states delivered, no paypal claim or court room will favor you, sorry! 

Yes. But do not use next day, 2nd day and 3 day services for PO boxes because they do not deliver to them. Use standard shipping if your address is a PO Box.

Yes, we ship to them on the daily basis via regular USPS. Delivery times depend on destination and it can take between 5 to 14 business days.

Yes, we ship international all the time. Just because you live on the other side of the horizon, doesn't mean you can't stay zero!

Depending on the country, times may vary. It can be from 10 days to a month or longer. Here is why; delays happen (weather, holidays, multiple drop offs, lazy workers etc..) the biggest deal is customs. Each package that comes from outside your country needs to be inspected by them, times for that vary.

Yes! When shipping outside of the U.S., the postal service requires a phone number in order to fulfill the customs forms. Trust us, we won't use your number for booty calls and death threats. 

Yes. Like any country, there are import/custom taxes that your country imposes on items over a certain value that come from outside your country. The rates vary and depend on the value and have to be paid prior to picking the items up. We have no control of that because it's law, but are working to minimize those costs for all of our international supporters. Each country has their own different laws and regulations on import taxes. If you're wondering what those costs are, just google your country's name and import/custom tax and it will give you a break down on what you could pay or not.

In order to start an exchange or return, just head to returns.zerofoxtrot.com.

To get started, all you'll need is your order number and the shipping zip code from the original order. If you don't know your order number, you can usually locate number by searching for your order confirmation email in your inbox. If you are still not able to find it, you can contact us at sales@zerofoxtrot.com.

Get 'em here.

When you're done using the glass to sip on souls, or your favorite beverage, be sure to clean it either in the top rack of the dish washer, or by hand (this is preferable). Be mindful that premium lead free crystal is sensitive to extreme shifts in temperature. This means that submerging it in hot water, then pouring a chilled beverage in it, can cause it to fracture or break due to the expansion of the crystal. Just like you shouldn't pour your coffee into a chilled wine glass, or chilled rum into a hot glass fresh from the dish washer, you shouldn't induce massive temperature swings on the crystal either. 

Due to the nature of this product, we cannot accept returns or exchanges of opened silkies products. In short, we can't accept the return of items that have touched your junk. Make sure you pay attention to our sizing guide on the product page.

Not really a question, but we'll answer it regardless. Go to vagisil.com

Yes. Go to www.facebook.com/zerofoxtrot